Recent › Forums › Chit chat › Talktalk advice please. › Reply To: Talktalk advice please.
@alainax erm. No?? Why on Earth would BT be aware of a contract in place with another service provider?! They can only do as a customer requests. The OP requested to move her services to BT, and so they placed an order.
Any relationship or contract with the OP and TalkTalk is not anything to do with BT.
With regards to the rolling contract, you are either in a contract or not. If you are not, then you’ll be able to leave whenever you like (usually there is a £31 disconnection fee, depending on the type of exchange).
Still having services does not mean you are in a rolling contract, it just means in most cases that your discounts have ended.
What Alainax has pointed out is AUTO renewing contracts- this is to protect the consumer from being stung and not being able to access new deals. This has nothing to do with the OP.
If you are in a contract, then you will have to pay to leave it- I appreciate you are disputing the contract issue.
By OFCOM regulations, they should have a record of all calls/interactions within the last 6 months- did you supposedly recontract during this time frame? If you did it over the phone you can have the call listened too, but they should be able to give you an exact time that the order was placed.
Emails are a bloody nightmare- systems cannot use the same one across the board of ISPs (internet service providers). You’d be best off going with a Gmail address, and then linking important stuff to that.
@sue This is only offered to some customers in some areas- at certain times the year.
(Although most service providers do this!)