Reply To: Talktalk advice please.

Set up a new email address. Redirect all emails from your new email address to one that you use. Give talk talk the new one, they will be able to use it as it’s not been registered in the past, you can then log in, check bills etc, and due to the redirect don’t have to log into the new email account.

I run several business with different lines, one central email address. I had to set up an inch of new email address for talk talk, as they can’t use the same email address on more than one account. Only takes 5 mins.

As for the contract, apparently rolling contracts in personal telecoms is not legal. So they would have had to obtained your authorisation. Ask them again for proof of this. Did they maybe call a few months before and offer you some better terms?

https://www.ofcom.org.uk/about-ofcom…over-contracts

As for BT I’d phone them asap as advise that you can’t get out of your current talk talk contract. BT are a nightmare, so good luck with that! They shouldn’t have set up your new account without you being out of your old contract.