I don’t know but our TS don’t allow contact from the public, it has to be done via a referral from CAB Consumer advice line. They then please themselves whether they contact the complainer or not – I contacted CAB several times about a trader operating illegally (not providing a postal address for one thing) and TS never got back to me. I have no idea whether they took up the matter with the trader concerned but it’s a bit like battling fog TBH
