Recent › Forums › Chit chat › Talktalk advice please. › Reply To: Talktalk advice please.
Thanks everyone. Apparently I renewed contract online last October. I have absolutely no recollection of this, I have no confirmation emails and there was nothing on my account to say this, however I am now not able to access that to look again. I think probably my mistake and I will need to learn from this.
I am totally appalled at their customer service tho. I have now set up a gmail account and have just spoken to them and they have updated it. I have been told this before and will wait for an hour (as adviced) and check it works before cancelling with bt. Bt asked my previously supplier as they cancel for you. They do occasionally pay charges for cancelling accoubt early but not in this case as no promotions on at the moment. I will be more aware when contract comes to an end and cancel it then.
UPDATE: Well I tried to cancel order with bt and they said they will pay the charges up to £300 so all good!